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Returns

The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.

Return Privileges for Non-Defective Items

All non-defective returns authorized by Endeavor Services Group, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by calling Customer Care at 1-866-376-9900 or by e-mail at custcare@endeavorservice.com. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, Endeavor Services Group reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Wrong Products

If you receive the wrong product, please call Customer Care at 1-866-376-9900 or custcare@endeavorservice.com within (5) day of receiving the product. Customer will be issue a Return Merchandise Authorization (RMA) which is valid for (10) days.

Damaged Products

All packages shipped from Endeavor Services Group are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Care at 1-866-376-9900 or custcare@endeavorservice.com within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Endeavor Services Group to file a damage claim. Failure to notify Endeavor Services Group of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Dead on Arrival (DOA)/Defective Merchandise

DOA products must be reported to Customer Care at 1-866-376-9900 or custcare@endeavorservice.com within the first (15) days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are non-refundable, if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Endeavor Services Group.

Nonrefundable Charges

Labor, installation services, software and shipping charges are non-refundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. Endeavor Services Group recommends that you send your return via a trackable service with appropriate insurance. Endeavor Services Group is not responsible for lost parcels.

 


Endeavor Services Group
(866) 376-9900
sales@endeavortoner.com
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