Information collected automatically when you enter our site
Log files: To enhance the quality of your experience during your visit to the Site, we also collect certain technical information from your computer each time you request a page during a visit to our Site and store it in log files. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, the addresses of pages you visit before and after visiting our Site, the date and time of your visit, and which pages you view during your visit to the Site.
Profiles: We store information that we collect through cookies, log files, clear gifs, and/or third-party sources to create a “profile” of your preferences. Together with your purchasing history, email address and other information you provide to us, we use your profile to reduce the steps needed for you to place orders through the Site, to provide tailored promotions and marketing offers, and to analyze and improve the content of our Site.
Information we gather When You Request or Order Our Products and Services
We collect different types of corporate and/or personal information for different purposes. Catalogs: When you request a catalog, we collect your name and mailing address so we can fulfill your request. We also request your email address and phone number.
Log-in Identification: Individual consumers may register a log-in name and set a password when visiting our Site or placing an order through our Site. To register, we request that you provide your name, mailing address, telephone/fax numbers, and e-mail address. This registration enables us to track online orders and save your customer information and preferences so you won’t have to re-enter the same information every time you return to our Site. This information allows us to quickly process orders, provide efficient customer care, and present information relevant to a user’s organization. We also use this information to authenticate your identity when you request access to our online services.
Orders: To process and ship your order, we need your name, phone number, credit card account information, billing address, shipping address, and e-mail address. This information is stored on a secure server to allow us to process subsequent orders more quickly. If we have trouble processing an order, we will use this information to contact you.
Communications from Us or the Site
We may use your contact information to respond to your requests or to communicate about your orders. Distribution Lists: Upon requesting a catalog, ordering our products/services, or subscribing to our newsletter and alerts, you will be placed on our distribution lists and may receive occasional postal mail, email, or telephone notification about Endeavor Management Inc. products, services, special offers, promotions, or Site updates that we believe may be of interest to you. To remove yourself from these lists, see “Choice” below.
Emails: To create a better electronic community, we may collect specific user profile information, such as the referring URL, when you click on a link in our e-mail communications. This information is used to capture broad demographic trends that may allow us to provide you with information better tailored to your interests. You will not be personally identified from this information. To opt out of these emails, see “Choice” below.
Conditions Under Which We Share Information
We may disclose customer information for the purposes described below, or for other purposes that you authorize:
Third Party Products and Services: We may occasionally share your name and contact information with companies whose products and services may be of interest to you. Out of respect for your privacy, we allow you to opt-out of having your information shared with third parties for this purpose, as described under “Choice” below.
Other Disclosures: We may collect, maintain, and disclose your information as required by law and when we believe that disclosure is necessary to protect our rights or property; to protect the rights, property, or safety of other persons; to comply with a judicial proceeding, court order, or legal process served on us or the Site. We may also disclose your information in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or assets to which the information pertains.
U.S. & EU Safe Harbor Privacy Affirmation
Endeavor Management Inc. complies with the U.S. – EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Endeavor Management Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Endeavor Management Inc. ’s certification, please visit http://www.export.gov/safeharbor/
You may opt out of certain uses of your personal information, as described above. Mail and Telephone Lists: To remove yourself from our promotional mailing and telephone lists, please send an e-mail to firstname.lastname@example.org or call us at 1-866-376-9900 Email Lists: If you prefer not to receive e-mail from us (other than those directly responsive to your orders, inquiries or requests), please click the “unsubscribe” link at the bottom of any promotional e-mail or send a blank email request to email@example.com. Please note: Even though you may choose to unsubscribe from our email distribution list, for security reasons we will always attempt to send you transaction-related order, backorder and shipment confirmation emails concerning your purchases through the Site.
Access and Amendment of Personal Information
You may request to access or delete your personal information and may request to make appropriate changes to it by sending a request to one of the addresses provided below under “Contact Us.”
The security of your corporate and personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Other Web Sites
Endeavor Management Inc.
Attn: Compliance Officer
510 Clinton Square- PMB 5119
Rochester, NY 14604
Endeavor Management Inc. has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Endeavor Services Group, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Brother, Dell, HP, IBM, Lexmark, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners who have no association with or make any endorsement of the products or services provided by Endeavor Services Group. Any use of a brand name or model designation for a non-OEM cartridge is made solely for purposes of demonstrating compatibility.